Shipping policy

At Art & Clay, we take great care in packaging and delivering your handcrafted items so they reach you safely and on time. Below are our shipping guidelines.

Order Processing Time

-Orders are processed within 1–3 business days after payment confirmation.

-During busy periods or high order volumes, processing may take slightly longer.

-You will receive an email confirmation once your order has been shipped.

Shipping Methods & Delivery Time

-We work with trusted courier partners to ensure safe and reliable delivery.

-Delivery times may vary depending on your location and the shipping option selected at checkout.

-Standard delivery typically takes 3–7 business days after dispatch.

Shipping Costs

-Shipping costs are calculated at checkout based on your order size, weight, and location.

-Occasionally, we may offer free shipping promotions on selected items or orders above a certain value.

Tracking Your Order

-Once your order is shipped, you will receive a tracking number via email.

-You can use this tracking number to check the status of your delivery at any time.

Damaged or Missing Items

-If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery at Info@artsandclay.co.uk with photos and your order number. We will arrange a replacement or solution as quickly as possible.

International Shipping

-We offer international delivery to select countries. Shipping times and costs for international orders will vary depending on destination.

-Please note that customs duties or taxes may apply and are the responsibility of the customer.