FAQs

1. Are all your products handmade?
Yes. Every piece at Art & Clay is handcrafted by skilled artisans using traditional techniques. This means each item is unique and may have slight variations in color, texture, or shape, which adds to its charm.

2. Where do your products come from?
Our products are made by artisan communities who specialize in traditional crafts, blending heritage with contemporary design.

3. Are your materials sustainable?
We focus on eco-friendly, responsibly sourced materials such as natural fibers, jute, clay, and other environmentally conscious options whenever possible.

4. How do I care for my handmade product?
Each product comes with specific care instructions. Generally, we recommend gentle cleaning with a soft cloth and keeping items away from prolonged direct sunlight or moisture to maintain their beauty.

5. Do you offer custom orders?
Yes, for certain product categories we can accommodate custom designs or sizes. Please contact our customer service for more details.

6. Are the colors exactly as shown in the pictures?
We make every effort to ensure product photos are accurate, but since each piece is handmade, slight variations in color may occur due to natural materials and artisan techniques.

7. What is your return policy?
We accept returns within a set period if the product is unused, undamaged, and in its original packaging. For detailed guidelines, please see our Return and Refund Policy.

8. How long does shipping take?
Shipping times vary depending on your location and the availability of the product. Once your order is placed, we will provide estimated delivery dates and tracking information.

9. Can I send an Art & Clay product as a gift?
Absolutely. You can add a gift note at checkout, and we can package the item beautifully to make it extra special.

10. Why should I choose handmade over mass-produced?
Handmade items are unique, ethically crafted, and carry the touch of the artisan who made them. They add character to your home and support skilled makers, unlike mass-produced alternatives.